Meet Mandi – Our Friendly and Efficient Administration Coordinator

At The Spectacle Factory, a leading optical practice in Bamber Bridge, Preston, we pride ourselves on having a passionate, expert team that goes above and beyond to deliver exceptional customer experiences. One of the key members behind the smooth running of our day-to-day operations is Mandi, our dedicated Administration Coordinator.

Mandi first joined The Spectacle Factory after taking time to focus on raising her son. With a background in photography and a degree to match, she had worked in the creative industry before choosing a career path that allowed her to balance family life while continuing to thrive professionally. Her father, a lifelong customer of The Spectacle Factory, introduced her to the opportunity - and the rest, as they say, is history.

Now with four years of experience in the optical industry, all proudly gained at The Spectacle Factory, Mandi is an essential part of the team. She’s often the friendly first point of contact for clients and plays a central role in managing customer enquiries, coordinating appointments, arranging deliveries and ensuring every detail of our service is executed flawlessly. Over time, Mandi has become a familiar and trusted name that many of our customers instantly recognise, thanks to her warm approach and consistently high level of service.

What Mandi enjoys most is resolving customer queries and making sure each person leaves happy. “Providing top-notch customer service and seeing the difference it makes gives me real satisfaction,” she says. Her friendly, can-do attitude and attention to detail help create the warm and welcoming atmosphere we’re known for.

Outside of work, Mandi enjoys spending quality time with her son and still maintains her creative roots through photography.

Mandi’s Styling Tip:“Always try something outside your comfort zone - that’s what we specialise in here at The Spectacle Factory. You might just discover the perfect pair of glasses you’d never have picked for yourself.”

Whether you're calling in, emailing us, or visiting in person, Mandi helps ensure your experience is smooth, friendly, and memorable. Stop by or get in touch - she’s always happy to help!