"For the first time, I noticed peach fuzz!"

After years of settling for mass-market eyewear, Registered Nurse Michael, 63, discovered a better way to see the world — literally.

He’d recently visited his local optometrist in the US for an eye exam after a five-year gap. The prescription he received was almost identical to his old one, and he was sold two new pairs of glasses, but the results were underwhelming.

That disappointment sparked a search for answers. While researching premium lenses, Michael came across videos from The Spectacle Factory on YouTube. What started as casual browsing quickly turned into a deep dive into lens technology, frame quality, and proper fit.

“I realised how little I actually knew about eyewear — and how little my optician had explained to me.”

The more he watched, the clearer it became: his previous experience had been driven by brand marketing, not optical precision. Determined to do things properly this time, Michael booked a virtual consultation via our website with our Vision and Style Consultant, Rob.

Before placing an order, he took Rob’s advice a step further. He found a local optician offering Zeiss i.Profiler scanning and obtained an i.Scription — a more accurate and detailed prescription based on his unique visual profile.

Michael then had his video call with Rob and explained the issues he'd had with previous glasses, what he needed them for day to day, and what sort of outcome he was hoping for this time. Together, they discussed frame options, lens technology, and the benefits of customisation, including tinting and coatings, to find a perfect match.

“It was funny — after watching so many of Rob’s videos, I felt like I already knew him. The call was relaxed, informative, and enjoyable.”

Rob’s calm, mild-mannered nature came through just as it does in his videos. He walked Michael through the entire process without pressure, just clarity — and answered every question with a teacher’s mindset.

“What stood out to me was how much he cared about getting it right. It wasn’t a sales pitch. It was a proper consultation.”

Michael then left the project with the team and let them work their magic to create his perfect pair of glasses.

A few weeks later, when his glasses were delivered to his home in the US, he was seriously impressed.

“WOW! They fit perfectly straight out of the box. That’s never happened to me before!”

Michael’s new glasses were Reykjavik Eyes Alba titanium frames with Zeiss SmartLife lenses, customised with a 25% blue gradient tint and a ruby flash coating. The lenses were also custom-faceted for a subtle, premium finish.

According to Michael, the impact was immediate. Not only did the glasses look great, but more importantly, his vision was dramatically improved.

“I looked at a peach on my table and noticed the tiny hairs on the skin. I’d never seen detail like that before!”

Since then, Michael has received multiple compliments on his glasses — something that never happened with any of his previous pairs. He’s now awaiting his next order: a pair of custom Lindberg glasses in white gold.

His story is a reminder that choosing the right glasses isn’t just about filling a prescription — it’s about understanding your options and working with someone who prioritises precision, comfort, and fit.

Looking for truly personalised eyewear? Book your online consultation today and experience the difference custom glasses can make.