The Best Opticians in Preston-How Did We Do It?

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The best optician in Preston – How did we do it?

Best-Opticians-Preston

 

So, it’s come to my attention that we are currently not only the top-rated optician in Preston but actually in Lancashire! That’s according to Google, anyway. How have we achieved that? I think it comes down to a few key principles:

 

Customer Service.

We’ve been open now for over 20 years, and during that time the type and brands of glasses we’ve sold has changed. The design of the shop has changed. Our business model has changed. But as a family company, one thing has remained the same; we care. We genuinely care about every single one of our customers, and I think that always shines through.

 

For example, when someone buys a pair of glasses from us, we commit to adjust, maintain and repair their glasses for life (where possible, of course!). But more than that, we invite them in every 6 months for a free service on their glasses. What other optician does that? Another example: numerous times I’ve personally delivered a pair of glasses to someone’s house in the event there has been an unexpected delay meaning it was inconvenient for that person to collect them. The simple fact is we go the extra mile (literally).

 

3 Steps to Better Vision

3-Steps-To-Better-Vision

This is fundamental to everything we do, since it allows us to guarantee every client of ours the best vision possible. You can read more about it here, and I also talked about it in my book (which you can request for free here). Better vision is something we all want, and being able to consistently deliver that makes us all very proud to do the job that we do.

 

The Coolest and most Innovative Glasses.

How do you think most opticians buy the glasses they sell in their store? Let me fill you in: Reps from the various brands visit every now and again and show them the current collections. And most of those brands are owned by 1 or 2 companies, who sell the same products to every optical store. I know that because that’s how we used to do it. And that’s why you see the same glasses everywhere, just with different names on the arms.

But I’m the adventurous type, and I’m also in love with stories. When I buy something, I like to know the passion and technology that went into it. Who designed it and what was their inspiration. The story behind it. So I started going to eyewear shows around Europe.

Glasses-Show

Trips to Milan and Paris showed me there’s a lot of innovation out there, but you have to go looking for it. I saw glasses unlike any I had come across up until then. Gradually, we started to bring more and more unique brands back, and our customers loved them! Nowadays we predominantly sell handcrafted glasses that are far nicer and better-made than the average.

Glasses-Show-2

 

I should say thank you to all of our customers who gave us great reviews. And we’re always working to make sure our clients get the best glasses, the best vision and the best service.

If you’ve got any questions about the way we do things, just tweet me @specfactory. And check out our Instagram and our YouTube. We’re always posting about new things we’ve done that we’re proud of.

 

 

 

More To Explore

Read Our Reviews

The Spectacle Factory is rated 5 out of 5.0 stars based on 16 review(s).

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Living some 300 miles from The Spectacle Factory visiting was not an option for me, however, after checking all the reviews I decided not only to buy my J.F. Rey frames (seen on an online video by Robert) but also have my Zeiss smart life progressive lenses made by them. I had no worries. After taking advice from Robert the measurements required for the lenses were done locally at a nominal cost. I am now the proud owner of a pair of handmade 'wow' glasses and a very happy new customer. Use them with confidence. The customer service is truely outstanding.

- Alan Astin

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Well they you pay for what you get. It’s definitely true of The Spectacle Factory. There customer service is the best I have experienced anywhere. I was not rushed with any decision and I was made to feel like I was there most important customer. What I paid was an eye watering amount but I got smartlife ziess lenses and frames that are very comfortable. I now also have very clear vision when reading. I thought it was not clear due to lighting in modern offices and homes. Wrong it was bad lenses and persecution not being quite right. Thank you for sorting it all out at the first attempt.

- Heath Christy

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ABSOLUTELY BRILLIANT I have been using the Spectacle Factory for a long time, but the latest visit was the best BY FAR..... I desperately needed an eye test, and was fitted in quickly. James, the optician, was excellent , as usual. 4 members of staff were outstanding in the service I received. Robert, Ben and Emma were absolutely perfect.....and Ruth, the manager was excellent, as she always is. The best visit by far...I cannot rate this place higher !!!

- K Rhys

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Welcomed by and dealt with Robert during the whole process of choosing through to final fitting. Great service, great range of glasses, really helpful and informative. I would highly recommend

- Jenny T

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After reading all the positive reviews I decided that a 40 minute drive would be worth it to try and get a new prescription and frames- I wear my glasses all day so need to get this right. I was so impressed with everyone’s desire to be helpful and make sure I was happy at every part of my visit. I wasn’t the quickest at choosing new frames but never felt rushed by Robert. He listened and gave helpful advice as we worked through choosing the frames and lenses I needed. They have a huge range of frames which meant I ended up with a pair I was really happy with. I actually chose a pair of prescription sunglasses as well, which I have been meaning to do for years. I loved the combination of cutting edge technology and personalised service. It’s so nice to see a team that places such a priority on customer satisfaction - they certainly deserve 5 stars.

- S McReynolds

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Fantastic service! I attended the spectacle factory over a year ago for an eye test. They were amazing, and so patient with me! My Polaroid frame broke recently, so in desperate need called the spectacle factory to order a replacement frame. They were so efficient and helpful. Also my frames were covered under warranty and I didn’t have to pay a penny. AMAZING. Couldn’t recommend them anymore!

- Rebecca F

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Friendly service, thanks to Robert who took the time and care to ensure that I was happy with my new glasses. I would definitely recommend.

- Paul Wellman

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Visited the Spectacle Factory a couple of weeks ago for the first time. James did my eye test and was very thorough and informative. Chose a pair of glasses afterwards with the help of another member of staff. Great customer service. I have always gone to high street opticians before and never sure what glasses suit me. I was allowed to take my time and offered helpful advice. Love my new glasses which I picked up with the week. I will be returning to the Spectacle factory in the future. Far superior in terms of quality and customer service compared to other opticians I have been too.

- J B

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My wife and I both have great glasses (and sunglasses) from The Spectacle Factory. Right from our very first visit we have been very impressed with the highest level of care and attention to detail, both with eye tests and the choice of lenses and frames. They seem to have a flair for helping you to choose the right glasses. Once your order is ready, nothing is too much trouble to ensure that the fit and the suitability of your glasses is perfect for your needs and that you are completely happy. Their ongoing service is second to none. We can highly recommend The Spectacle Factory..

- Geoff Gosling

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Came in today for help with some frames, repaired no questions asked, there and then on the spot Brilliant service

- Alex

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All the staff are so helpful and switched on to all your requirements I would recommend them all day what a good experience

- Roy gardiner

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The Spectacle Factory offer me the kind of customer service and ability to customise my choice of spectacles that just is simply not available on the High Street. From Initial contact, to delivery of the finished product, you are treated like a loyal friend. Nothing is too much trouble. Unbiased advise, on choosing the correct spectacles for your particular application. A vast range of frames from the very cheapest to the latest designer frames. I choose the Spectacle Factory, because they can provide me with, customised glasses, to align with my particular needs and requirements. Most high street opticians have a 'one size fits all' attitude. The Spectacle Factory does not subscribe to this theory and treats every client as an individual. Their eye sight is very comprehensive and is 50% longer than the industry standard. If you value your eyesight, and want the very best care, this is the place to visit.

- Paul van de Rooy

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Rob and the team were excellent help with the professionalism and advise . I will become a faithful member of the spectacle factory!! Thanks again team

- Dan Amin

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👍

- James

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Excellent advice with a fantastic product range,

- Thomas Sayer

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Highly recommend The Spectacle Factory - excellent service will definitely be using again.

- Hattie

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