At my last visit, Robert asked me to let him know if my new lens are suitable. Could you please let him know that they are great and thank him for his care and attention.
I’m not usually a person who gives feedback but after my experience with you I want to let others know how good you are.
I have worn glasses for 35 years and because of the shape of my nose I have never been able to find frames that have fitted correctly. Following recent surgery to remove a cataract my prescription changed and I needed new lenses. Yet again, I began a search to find frames that fit and found the Spectacle Factory on line and came along thinking I would be leaving disappointed.
I explained my problem to Robert who recommended a ‘W bridge’ frame, this is a rimless frame without nose pads, the bridge of the glasses sits directly on my nose and the frame fit perfectly. Robert recommended the more expensive Zeiss lenses as the most suitable, I ordered the glasses and left very happy.
I collected my glasses but unfortunately found the lenses were not suitable so I returned to discuss the issues with Robert who was very patient and identified the problem. Without hesitation, he said new lenses were needed and ordered new Zeiss lenses at no additional cost to me. I now have my glasses with the new lenses and they are perfect, I can at last wear glasses without feeling conscious of wearing badly fitting frames and have been complimented several times on how much the glasses suit me.
I visited on four occasions and each time I was made very welcome, treated with care and respect and always offered a cup of tea. Your customer care is outstanding, you listen and treat everyone individually and spend as much time as needed with every customer. I will certainly be returning to you and have recommended you to family and friends.