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The Spectacle Factory is rated 5 out of 5.0 stars based on 14 review(s).

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ABSOLUTELY BRILLIANT I have been using the Spectacle Factory for a long time, but the latest visit was the best BY FAR..... I desperately needed an eye test, and was fitted in quickly. James, the optician, was excellent , as usual. 4 members of staff were outstanding in the service I received. Robert, Ben and Emma were absolutely perfect.....and Ruth, the manager was excellent, as she always is. The best visit by far...I cannot rate this place higher !!!

- K Rhys

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Welcomed by and dealt with Robert during the whole process of choosing through to final fitting. Great service, great range of glasses, really helpful and informative. I would highly recommend

- Jenny T

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After reading all the positive reviews I decided that a 40 minute drive would be worth it to try and get a new prescription and frames- I wear my glasses all day so need to get this right. I was so impressed with everyone’s desire to be helpful and make sure I was happy at every part of my visit. I wasn’t the quickest at choosing new frames but never felt rushed by Robert. He listened and gave helpful advice as we worked through choosing the frames and lenses I needed. They have a huge range of frames which meant I ended up with a pair I was really happy with. I actually chose a pair of prescription sunglasses as well, which I have been meaning to do for years. I loved the combination of cutting edge technology and personalised service. It’s so nice to see a team that places such a priority on customer satisfaction - they certainly deserve 5 stars.

- S McReynolds

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Fantastic service! I attended the spectacle factory over a year ago for an eye test. They were amazing, and so patient with me! My Polaroid frame broke recently, so in desperate need called the spectacle factory to order a replacement frame. They were so efficient and helpful. Also my frames were covered under warranty and I didn’t have to pay a penny. AMAZING. Couldn’t recommend them anymore!

- Rebecca F

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Friendly service, thanks to Robert who took the time and care to ensure that I was happy with my new glasses. I would definitely recommend.

- Paul Wellman

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Visited the Spectacle Factory a couple of weeks ago for the first time. James did my eye test and was very thorough and informative. Chose a pair of glasses afterwards with the help of another member of staff. Great customer service. I have always gone to high street opticians before and never sure what glasses suit me. I was allowed to take my time and offered helpful advice. Love my new glasses which I picked up with the week. I will be returning to the Spectacle factory in the future. Far superior in terms of quality and customer service compared to other opticians I have been too.

- J B

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My wife and I both have great glasses (and sunglasses) from The Spectacle Factory. Right from our very first visit we have been very impressed with the highest level of care and attention to detail, both with eye tests and the choice of lenses and frames. They seem to have a flair for helping you to choose the right glasses. Once your order is ready, nothing is too much trouble to ensure that the fit and the suitability of your glasses is perfect for your needs and that you are completely happy. Their ongoing service is second to none. We can highly recommend The Spectacle Factory..

- Geoff Gosling

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Came in today for help with some frames, repaired no questions asked, there and then on the spot Brilliant service

- Alex

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All the staff are so helpful and switched on to all your requirements I would recommend them all day what a good experience

- Roy gardiner

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The Spectacle Factory offer me the kind of customer service and ability to customise my choice of spectacles that just is simply not available on the High Street. From Initial contact, to delivery of the finished product, you are treated like a loyal friend. Nothing is too much trouble. Unbiased advise, on choosing the correct spectacles for your particular application. A vast range of frames from the very cheapest to the latest designer frames. I choose the Spectacle Factory, because they can provide me with, customised glasses, to align with my particular needs and requirements. Most high street opticians have a 'one size fits all' attitude. The Spectacle Factory does not subscribe to this theory and treats every client as an individual. Their eye sight is very comprehensive and is 50% longer than the industry standard. If you value your eyesight, and want the very best care, this is the place to visit.

- Paul van de Rooy

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Rob and the team were excellent help with the professionalism and advise . I will become a faithful member of the spectacle factory!! Thanks again team

- Dan Amin

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👍

- James

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Excellent advice with a fantastic product range,

- Thomas Sayer

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Highly recommend The Spectacle Factory - excellent service will definitely be using again.

- Hattie

Finding The Perfect Glasses For You.

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A glowing endorsement for The Spectacle Factory from one of our newest employees.

 

Hello! My name is Connie Pattinson. I’m a Dispensing Optician, which means my job is to help people make the most of their prescription by finding the perfect pair of glasses for them.

Me meeting Kevin Simm at The Spectacle Factory earlier this year

Connie and Kevin

I have worked for two different high street opticians over the past 23 years, but I now work at The Spectacle Factory and I’m amazed at the difference.

After one year working for The Spectacle Factory I can tell you there is no comparison. The customer service is very personal and friendly but professional at the same time. Each customer is treated as an individual and the aim of the team is the help them get the best vision possible.

One big difference I have noticed is how up to date with technology they are and the range of lenses is amazing even to someone with my experience… I thought I knew all about lenses before working here! But many of the technologies I’ve learned about I just didn’t think existed when working at the high-street opticians.

2-Lens-Technology

 

Comparison of the same image viewed through 2 lens technologies with the same prescription.

My colleague regularly goes to fashion shows in Milan, London, Paris etc. to find the most up to date styles and unique frame designs. We stock frames made from one piece of titanium, 100% recycled material, Buffalo Horn, Wood, Leather, Feathers and even Pure Gold. You just don’t get frames like that on the high-street. The styles they have are usually a few years behind.

Coco-Song-FramesBuffalo-Horn-Frames

Coco Song frames feature real feathers. These are my favourite frames.  Example of a Buffalo Horn frame by Luxhorn.

I also like the fact that we are interested in the long-term care of our customers. Every 6 months we do a free maintenance check on our customers’ glasses. I’d not come across a service like that before working here.

If you want glasses that are unique and individual, and the best service, my recommendation is to come and visit us at The Spectacle Factory.

  • Connie Pattinson FBDO.

 

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