What Our Customer Say

We discovered the Spectacle Factory about four years ago and have been coming ever since for eye tests and new glasses.
We have been dramatically impressed by the quality of service, friendly, knowledgeable staff and by the impression that nothing is too much trouble to ensure that customers are completely satisfied.
As we both have complicated prescriptions, we used to find that the high street opticians didn’t quite understand our needs, so we really appreciated the personal service that the Spectacle Factory provides.
As well as meticulous eye tests, we find that the way the staff at the Spectacle Factory make sure that we are never palmed off with unsuitable frames and that the frames and lenses match the function that we have specified, eg sports, indoor use etc. We both need several different pairs of glasses for different purposes and the staff go to no end of trouble to ensure that we get what we need.
We are impressed by the use of the latest technology when it comes to measuring and fitting both frames and lenses, something we have never encountered anywhere else. This really makes a difference to the finished product.
Other nice touches are plenty of parking outside the shop, a welcoming cup of coffee and a friendly chat whenever we visit.
We can’t speak too highly of the Spectacle Factory and wouldn’t hesitate to recommend it anyone who appreciates high quality glasses.
Janice and Frank Malley
Having worn glasses from the age of 7 and now being 53 I have had some considerable experience of opticians! Having travelled the world extensively and lived for differing periods of time in different parts of the world, I have also experienced Opticians in many countries too. I can say, without any reservation that the standard of service I have received in all these places, is as nothing compared to the Spectacle Factory.

What makes this place different from others? Four things 1) Attention to detail 2) Excellence in service 3) faultless after sales and 4) a genuine feeling of care.

I have used the Spectacle Factory for the last 5 years and I could only say that in all the areas mentioned they have excelled themselves. I don’t know what else could be done to improve the standard? A glass of Champagne maybe (after the eye test of course!)

Fr Bob Halshaw
My thoughts and observations on my new Flair spectacles:
I am a person who knows what I want. I dislike it when people are in-flexable. I dislike the “computer says no” attitude. I love Innovation. I like to think we can achieve things through thought, improvisation and good design. These are the reasons I like the staff and attitude of the people at The Spectacle Factory.
The belief that every customer is an individual and the fact that you strive for customer satisfaction. The fact you make me feel valued as a customer and i am not just another person with unusual or awkward requests or ideas. I have visited many opticians and been disappointed with badly fitting glasses or being “bullied” in to accepting a product i was not 100% happy with.
The Spectacle factory does not compromise on what an individual wants. You push the boundaries of customer service to achieve the aims of the customer, offering guidance and support unlike no other place i have been to.
The Flair glasses I have purchased feel, much like yourselves, innovative, well designed and leave me with a feeling that i have received a quality product.
I like the idea of making the lenses wider to accommodate my facial features.
The option on the lenses to custom build my perfect pair of glasses, and the quality of the frames with the no screws and special hinge design, that will give me years of reliable use, with minimal maintenance.
Anybody who has any doubts about this should see some of the “horrors” i have had to put up with before finding you guys.
Paul van de Rooy
I should like to thank The Spectacle Factory for the very professional service provided not only for my new Golf Glasses but also the unsolicited Zeiss lenses provided and fitted to my Reykjavik frames.

In the very short period of time I have been wearing the Golf Glasses to play golf, I cannot recommend them highly enough.
Firstly for the greatly improved contrast ratio, especially when using a driver off the Tee, making it far easier to follow the ball into the distance, as the ball is far more visible against the background.
Secondly and far more importantly for myself, the big improvement in my putting accuracy, resulting from the fact that there is now no distortion to the alinement of putter face to hole, which there is with normal Varifocal lenses. This is saving me at least 1 stroke per hole.

Henry Marro
I got my first spectacles when I was 13. I am now 79. A white coated nurse arrived at school with cards with various sized letters on. She said could I see the bottom; I could only do this had she turned round, but I had misinterpreted the question. No I couldn’t and was despatched to another optician in a room at the back of the local chemist; she had the same alphabet but more hi-tech equipment. So it is important to check children’s vision. I remember walking home and discovered bricks had cracks in them and all sorts of detail I had never seen before.
I suppose I have had 7 or so opticians; a few of whom were patients at my dental practise (the largest in the town by a long way). So I have been dealing with the public at large on medical matters (now retired). I also was a lecturer at University Medical School and Senior Examiner at The Royal College of Surgeons of England (London).
I saw, a couple of years ago a chef I knew vaguely on TV wearing what I thought were very striking specs. I found out the make from him (Tag Heuer). But trailing round many opticians at home and Manchester no one had ever heard of them. I saw an advert for The Spectacle Factory and they were listed as one of their stock ranges! All opticians I had ever been to just did the test competently then one chose from some limited ranges of frames.
The Spectacle Factory is so to speak spectacularly streets ahead of any optician I have ever encountered. When my son and I first went we had recent prescriptions but we were still being quizzed, analysed and processed 2 hours later. I have never experienced such probing analytical questions; no hurry at all and as much coffee as you want. They have a much more holistic approach and from the moment you enter you are in a totally different type of opticians. You sense a great friendliness and interest with an expertise I have never encountered before. Quite different from the indifference of the other large opticians, who are throughout the country, with this ‘take it or leave it’ approach and much poorer staff.
Nothing is too much trouble at The Spectacle Factory and the perseverance of questions goes on relentlessly for as long as it takes. They really make you feel you are the most important person alive and they embrace your treatment and analyse exactly what is required with amazing skill and diligence. We were shown quite a few videos from various spectacle manufacturers showing how, say, slight in the lens translate into fields of view and different types of lateral and vertical coverage. But none of this is in any way talking ‘down’ to you. Everything is fully explained in unbelievable easy to understand language. I have never in my life experienced an optician’s service like it. It is quite unbelievable with terrific direction and no small points omitted. Very, very perceptive questions and the patient’s answers analysed and considered with great expertise and I found a lot more knowledge, including availability of a vast range of frames, that I had never heard of.
So The Spectacle Factory is absolutely streets ahead of any optical service I have encountered. People who know me, I should say, know that I never say anything I don’t mean. I have since (and my lady) had eye tests and being of advanced years this was at no cost. We were over 2 ½ hours with 2 tests and choice of frames and lenses. Again great care of explaining matters to consider with slight differences in frames. As I say the questioning and investigation verbally is almost devastatingly probing and detailed. The range of frames is also huge and fitting meticulous. We/I gave never experienced in 65 years a quality of professionalism, kindness, concern and friendliness. I just could not consider returning to some of the opticians in my home town.
There’s such a deep seated interest in getting every aspect spot on, and if it takes time, so be it; there has never been any sense of pressure to finish the consultation and examinations. Quite amazing.
Mr John Stevenson